Thank you for choosing our crochet tool store! We are committed to providing you with quality products and services. If you are not completely satisfied with your purchase, please refer to the refund policy below.
Refund application period You can apply for a refund within 7 days after receiving the product. Requests after 7 days will not be processed.
Refund conditions
The product must be unused, undamaged and complete, and must retain the original packaging and tags. Special customized or personalized products are not eligible for refunds. Refund applications require the order number, proof of purchase and relevant photos (if applicable).
Refund process
Please submit a refund application to our contact customer service email (skylineglobal@earthwiseplanters.com), stating the reason and attaching relevant proof. We will process your application within 7 working days after receiving your application and get back to you for further refund instructions. If the refund request is approved, please send the product back to the specified address, and the return shipping fee will be borne by the customer, unless the return is due to product quality issues.
Refund Time
Once we receive the returned item and confirm that it meets the refund conditions, the refund will be processed within 7 working days and the original payment amount will be returned to your account.
Other matters
The refund policy for promotional or discounted items is the same as that for normal items. If you receive an incorrect or defective item, please contact us as soon as possible and we will provide you with a replacement or refund. If you have any questions about our refund policy, please feel free to contact us. Thank you for your support of our online store and wish you a happy shopping!
Email: skylineglobal@earthwiseplanters.com
The above is our refund policy, and we look forward to serving you!about our retirement policy or your appointment. We will provide assistance from time to time! Thank you for your support! Handmade production!
